Strategy and Marketing
Sales and Order Management
Operations and Customer Service
Enterprise Management
Network Planning & Optimization
Product Lifecycle
Service Strategy
Marketing and Lead Management
Sales and Order Management
Field Service Management
Billing
Network Operations (Design, build, maintain)
Customer Experience
Revenue Management
Finance
HR
Risk and Compliance
Procurement
Network Planning
▼
GIS integration, TNI, TSM, TSPM, ITSM
Network Optimization
▼
GIS integration, TNI, TSOM, ITSM
Technology Evaluation and Selection
▼
TNI, VM, SPMT, RM
Product Ideation and Development
▼
SPMT, TSM, TNI
Product Management Lifecycle & Maintenance
▼
SPMT, TSM, TNI
Service Portfolio Management
▼
SPMT, TSM
Service Design
▼
TSM, TNI
Service Implementation and Assurance
▼
SPMT, TNI, TSOM, TSM
Marketing Campaign Execution
▼
Tenon (P), SOMT
Marketing Performance Measurement
▼
Tenon (P), SOMT
Lead Lifecycle
▼
Tenon (P), SOMT
Opportunity Management
▼
SOMT
Quote Management
▼
SOMT
Order Decomposition (PSR) and Processing
▼
SOMT
Order Fulfillment
▼
SOMT
Work Order Management
▼
FSMT, TNI
Field Technician Management
▼
FSMT, TNI
Inventory Management
▼
FSMT, HAM, SAM, TNI
Rating & Billing
▼
Aria, TSM, SOMT
Payment Processing
▼
Aria, TSM, SOMT
Revenue Recognition
▼
Aria, TSM, SOMT
Billing Inquiries & Disputes
▼
Aria, TSM
Network Design & Engineering
▼
TNI, TSM, SPMT
Network Build & Deployment
▼
TNI, TSM, FSMT, SOMT
Network Maintenance & Operations
▼
TNI, TSOM, TSM
Customer Journey Mapping
▼
TSM, SOMT
Customer Relationship Management (CRM)
▼
TSM, SOMT
Customer Service & Support
▼
TSM
Pricing Strategy
▼
Aria, other integrations, SOMT
Revenue Assurance
▼
Aria, other integrations, SOMT, RM
Revenue and Finance Reporting & Analysis
▼
Aria, other integrations, TSM, SOMT
ERP Integration
▼
FSO, App Engine
Accounting & Control and Treasury
▼
FSO, RM, TSM
Talent Acquisition
▼
HRSD
Compensation & Benefits
▼
HRSD, LSD
Employee Relations
▼
HRSD, LSD
Regulatory and Internal Compliance
▼
IRM
Audit Management
▼
IRM
Risk Identification, Assessment, Mitigation
▼
IRM, TPRM, TSM
Risk Monitoring & Reporting
▼
IRM, TPRM, TSM
Supplier Selection
▼
SPO, SLO
Procurement Process
▼
SPO, SLO
Inventory Management
▼
SPO, SLO, HAM